Return, Exchange & Refund Policy

For size changes


The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Shellys Marketing Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 after the confirmation.

Please return your purchase to the following address:

Shellys Marketing Sdn Bhd (XES Shoes)

No 12. Jalan Kerawang U8/108, Persiaran Tekno Jelutong,

Seksyen U8, 40150 Shah Alam, Selangor

Please email us at for any further enquiries.